Customer Success Manager

About the role

Company:
A fast-growing European cybersecurity scale-up with a strong presence across the Benelux. The team in Amsterdam is energetic, collaborative, and known for its hands-on leadership style.

Product:
A modern security & risk-monitoring platform used by organizations of all sizes to strengthen their cyber resilience.

Role: Customer Success Manager – Benelux

Location: Amsterdam
Languages: Dutch + English
Hybrid policy: 2 days per week in the office
Team: Local CS function consists of 3 CSMs and a Manager

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Role Highlights

The position is a proactive Customer Success / Account Management blend focused on relationship building, structured success planning, and commercial ownership after contract signature.
• Lead onboarding and define success goals with new customers
• Build strong partnerships with key stakeholders
• Manage long-term success plans and track progress
• Take ownership of renewals, upsell, and cross-sell
• Drive customers into higher-value tiers over time
• Manage a portfolio of ~200 accounts (mix of Tier 1–4)
• Tier 1: 50K+ ARR
• Tier 2: 20K+ ARR
• Tier 3: 5K+ ARR
• Tier 4: <5K ARR

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Why This Company?
• Energetic and supportive team culture
• Highly engaged manager who is hands-on and invests deeply in coaching
• Modern office in Amsterdam
• Strong career development path: the manager actively prepares team members to step into leadership roles

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Ideal Candidate

Must-haves
• 2+ years of commercial CSM or AM experience at a B2B SaaS company
• Comfortable with IT-related concepts
• Relationship-driven and proactive
• Scale-up mentality with a strong sense of ownership

Nice-to-haves
• 3+ years of CSM/AM experience
• Cybersecurity exposure

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Offer
• Base salary up to €65K (excl.)
• Bonus structure up to €35K in year one, increasing as your portfolio grows
• Strong coaching, clear career opportunities, and a team that values collaboration