About the role
Role: Sr. Customer Success ManagerLocation: Amsterdam
Language: Dutch native
WFH policy: 2 days office (Monday + Friday mandatory)
Industry: SaaS
Size and functions of local team:
3-4 CSMs, total office 50fte.
Role description:
Currently operational CSM role, looking to pivot to commercial CSM strategy.
110 clients in total, so 20-30 per CSM. QBRs, Onboarding, renewals, adoption and soon also more focus on upsell/cross sell.
Target on NRR.
Improve processes/toolings - very open to input on best practices.
Unique about the company (that you don't read online (USPs to the candidate):
Opportunity to shape a new way of ‘CSM’ —> They offer an AI solution, and they also like the AI way of working
Must haves:
Start-up experience (OR genuinely able to deal with ambiguity and uncertainty)
SaaS/Tech CSM Experience
Minimum of 2-4 years of CSM experience
Intelligence, likable, EQ, strong in prioritizing tasks
Nice to haves:
Amsterdam Area
AI Savvy/process orientated
Convinced? Apply immediately!
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