About the role
Role: Customer Success Manager (CSM)Location: Munich, Germany
Language: German Native
WFH policy: Hybrid
Industry: B2B SaaS – AI-powered CPQ for the construction supply chain (HVAC/plumbing/electrical)
Product: Quoting platform automating BOM → ERP → quote in minutes
Size and functions of the local team:
Currently no local CS function – this is the first CSM hire
Role description:
This is a foundational Customer Success Manager role responsible for onboarding, retaining, and expanding client relationships across traditional construction supply chain industries.
Owns the customer relationship post-sale, starting with a joint onboarding alongside the AE
Onboarding spans several months and involves deep product adoption
Focus on churn prevention, engagement, and account health
Collaborates with engineers on complex integrations (but no deep technical expertise required)
Expected to run QBRs, track product usage, and develop KPIs from scratch
Build out internal CSM processes, dashboards, and best practices
Book of Business: ~15–20 clients (currently 17 live accounts)
Client base includes German Mittelstand companies with complex stakeholder setups (consultancies, PE firms, etc.)
Target / KPI:
Churn prevention
Onboarding success
Client engagement (new KPIs to be defined and shaped by the CSM)
Deal sizes & Cycle:
€100K–€500K ARR / Sales cycles of 3–8 weeks
Unique about the company (that you don't read online):
Very high and measurable ROI in a traditional and underserved industry
Backed by a top-tier accelerator and among its top 5% revenue performers
Reached €1M ARR within 7 months of launch
Strong founder–customer feedback loop
Opportunity to shape CS from the ground up and work directly with founders
Growth perspective:
Pathway to CS Lead role
Build the CS org, tooling, and customer journey from scratch
Must haves:
University degree (ideally with a technical component)
2–3 years in a Customer Success role at a SaaS company
Experience in early-stage/startup environments
Proven customer-facing experience with Mittelstand or traditional industries
Strong stakeholder management and executive presence
Able to communicate with C-level stakeholders, including PE and consultancy stakeholders
Native German speaker
Nice to haves:
Technical understanding or background
Experience working with similar buyer personas
Hiring process:
Initial founder call
Second founder interview
In-person case study
Salary range & secondary benefits:
€60K–€100K base + 10% variable
Equity
Urban Sports Club membership
Feedback windows and SLA:
Feedback within 24h on suitable candidates
4-week deliverable window before re-evaluation
Bi-weekly sync calls for updates
Slack channel for feedback coordination and interview scheduling
Convinced? Apply immediately!
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