About the role
Role: Customer Success RepresentativeLocation: London
Language: Native English
WFH policy: London, Remote
Industry: AI, Computer Vision, SaaS
Product: Vision AI solutions, including advanced AI models for object detection and management
Size and functions of local team: 40+
Role Description
Title: Customer Success Representative
Portfolio Management: Oversee 200-250 accounts, with larger accounts retained by AEs
Renewals: Primary responsibility for renewal processes
Expansion: Not a core focus but may flag opportunities to AEs
Onboarding & Adoption: Ensure seamless integration of AI solutions
Customer Success KPIs: Measured primarily on NDR (Net Dollar Retention)
Customer Engagement: Balance high-touch for large accounts and low-touch for smaller ones
Process Building: Assist in establishing and optimizing CS workflows
What Makes the Company Unique:
Market leader in Vision AI with cutting-edge AI solutions
Fast-scaling startup with high growth potential
Opportunity to influence and build the CS function from scratch
Growth Perspective:
Potential for promotion into a leadership role
Exposure to enterprise clients (Amazon, Siemens, Philips)
Entrepreneurial environment with opportunities for cross-functional collaboration
Must-Haves:
3-7 years in CS, Account Management, or a related SaaS/AI role
Ability to build and optimize processes in an unstructured environment
Strong customer relationship management skills
Problem-solving and analytical mindset
Ability to communicate complex technical concepts in simple terms
Data-driven approach with KPI tracking experience
Comfortable working in a fast-growing startup environment
Nice-to-Haves:
Experience in computer vision, AI, or machine learning
Technical background to reduce dependency on solution engineers
HubSpot CRM expertise (workflows, automation, integrations)
Python knowledge for workflow automation
Understanding of RevOps and sales processes
Salary & Benefits:
Base: £50K-£70K + OTE
Contract: Contractor roles; EOR options available at a lower salary
Hiring Process:
Direct interview with hiring manager
Second-stage interview
Possible final discussion
Convinced? Apply immediately!
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