Head of Account Management

About the role

Company: GoodFit
Title: Head of Account Management
Location: London or commutable to London 2–3 days/week
Language: English
WFH policy: Hybrid (2–3 days onsite/week)
Industry: B2B SaaS / SalesTech / MarTech / Data
Product: GTM data platform; custom datasets for sales, marketing & RevOps. Commercial Leaders use GoodFit to configure the data they need to fuel their GTM strategy of choice.
Size and functions of local team: 3 AE, 1BDR, 1 AM, 1 Founders Associate, 1 Solutions Founder (Harrison); CRO (Adam), VP of Revenue (Wahid) and Founder involved in deals and customer relationships.
Reporting to: CRO

Role Description:
GoodFit is seeking a strategic, results-driven Head of Account Management to lead and scale its post-sales revenue function. This person will own revenue growth from existing accounts, manage a small but growing team, and serve as a key member of the Commercial Leadership Team.

You’ll be responsible for shaping the account management strategy, improving processes, and driving expansion across a growing client base of top-tier B2B brands. You’ll also personally manage strategic client relationships, ensure renewals, and identify upsell/cross-sell opportunities.

This role is pivotal to GoodFit’s next phase of growth following a recent Series A raise and offers high exposure and influence across the business.

Key Responsibilities:

Revenue & Account Strategy

Own the strategy for renewals, upsells, and cross-sells across all existing accounts

Set team OKRs and ensure revenue targets are met

Align account strategies with broader business goals

Team Leadership

Line-manage and coach a team of 2 (and growing)

Support hiring, onboarding, and performance management

Build a culture of learning, ownership, and delivery

Strategic Client Management

Personally manage key client relationships, guiding them on GTM best practices

Oversee complex renewals and long-term expansion initiatives

Act as a strategic advisor and value-add partner

Strategic & Operational Leadership

Work cross-functionally with Product, Marketing, and Sales to align around client needs

Lead operational improvements across tools, systems, and playbooks

Bring thought leadership to customer engagement and account growth

What Success Looks Like:

Revenue Growth/NRR: High retention and growth of ACVs through expansion

Client Satisfaction: Long-term engagement and satisfaction from strategic accounts

Team Excellence: High-performing, well-coached team hitting key goals

Operational Impact: Scalable systems and processes embedded

Leadership Influence: Contributing to the direction and success of GoodFit

Must Haves:

5+ years managing client accounts, with 2+ years leading AM teams

Track record of delivering renewals, upsells, and account growth

Proven ability to manage and coach high-performing teams

Strategic thinker who can also execute hands-on

Strong commercial and relationship-building skills

Data- and goal-oriented: comfortable setting KPIs and tracking performance

Previous experience in startup/scale-up B2B SaaS environment

Passion for GTM strategy, SalesTech/MarTech, and customer success

Nice to Haves:

Experience coaching or building leadership capabilities in others

Built or scaled an AM function from scratch

Knowledge of professional development, RevOps, or learning programs

Familiarity with GTM tools (e.g. Zoominfo, Clay, Apollo, Chili Piper, Mutiny)

Growth Perspective (for the candidate):

Autonomy and influence in building a core commercial function

Exposure to strategic decision-making and commercial leadership

Join a post-funding team aiming to 3–4x revenue and headcount

Engage directly with exec-level clients shaping GTM strategy

Collaborate with top-tier founders and operators from exited startups

Salary Range & Secondary Benefits:

£100K bas + 20K Bonus

OTE aligned with upsell/renewal performance; specifics TBD

Share options likely available

Standard benefits package

Hiring Process:

Phone Screen

Interview

Take-Home Task

Culture Fit Round

How to Introduce a Candidate:
Slack #goodfit-bluebird-sales