About the role
Role: Head of CSMLocation: Remote Europe
Language: German, English
WFH policy: Remote Europe
Industry: edTech
Size and functions of local team:
4 Customer Success Managers
Role description (which vertical, buyer persona, deal sizes, deal cycles, Ent/MM/SMB, leads, etc):
The Head of Customer Success is responsible for leading the customer success team to ensure high levels of client satisfaction and retention. This role involves developing strategies to improve user experience, managing the onboarding process, and driving customer engagement.
Growth perspective:
First head of CSM!
Grow the team to more CSM members
Huge potential in upselling with current customers
Must haves:
Leadership experience (open to a variey of years). Preferable a team over 4 CSMs. At least 1 year as a leader
CSM experience before being a CSM leader
Combination of 5 years of experience (CSM and leadership)
Experience with Hubspot or Salesforce
Showcase KPIs
Nice to haves:
SaaS experience
Salary range & secondary benefits: 90-110K OTE (80/20)
Convinced? Apply immediately!
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