About the role
The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the client's ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners' product service offering and utilization.Essential Duties and Responsibilities:
Provides support to the partners with a high attention to detail.
Researches, analyzes, and documents findings.
May coach and review the work of other team members.
Manages and supports a pre-defined list of accounts, catering specifically to growth partners.
Focuses on outbound, proactive calls to cultivate additional business within the partner base.
Works in collaboration with other sellers within the client's team to maximize account coverage and success of the business through a sell-through approach.
Maintains regular contact with several contacts at each partner, learning more about partner’s objectives, struggles, and growth projections to increase product breadth.
Meets pre-determined sales objectives based on quota attainment and business activity.
Works in collaboration with departments to answer partners' questions and resolve partner issues in a timely manner.
Identifies sales-qualified opportunities to build an expansion pipeline for the Sales teams.
Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles, and growth projections to increase product breadth and partner satisfaction.
Proactively manages renewal notifications and works to ensure partners continue to renew agreements.
Uses forecast methodology to accurately manage the existing pipeline.
Ensures NPS/CSAT satisfaction results.
Knowledge, Skills, and/or Abilities Required:
Ability to manage projects and processes independently with limited supervision.
Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience.
Ability to situationally adapt and understand new technology/processes as per the client's product requirements.
Ability to provide world-class customer service while finding opportunities to position sales of new and additional products and services.
Ability to effectively manage time and appropriately prioritize workload.
Organized, detail-oriented, and self-motivated.
Familiar with MEDDIC/BANT Forecast Methodology.
Knowledge of Salesforce or other CRMs.
Educational/Vocational/Previous Experience Recommendations:
Bachelor’s degree required in a related field or equivalent business experience.
3+ years of relevant experience.
Preferred: Experience with quota, account management, and technical capacities.
Working Conditions:
Remote/Hybrid/Onsite depending on location.
0-10% travel may be required.
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