About the role
Lead Automation Specilaist are integral to our daily operations, handling a variety of tasks from routine support queries to more involved technical issues.Key Responsibilities:
Initial Response and Issue Resolution: Respond to client queries in platforms like Discord, ensuring quick and accurate solutions to low and medium priority tickets.
Shadowing and Learning to begin: Spend significant time shadowing senior team members like the Knights, learning from their techniques, solutions, and insights.
Documentation: Assist in the creation and maintenance of documentation for resolved issues, ensuring knowledge is captured and accessible.
Client Interaction: Develop skills in client communication and support, understanding client needs and helping to provide clear explanations of our solutions.
Technical Skill Development: Engage in ongoing learning and training sessions to enhance technical skills utilising Our clients platform.
Support Team Collaboration: Work collaboratively within the support team to learn best practices and contribute to team objectives.
Qualifications / Requirements
Professional Experience: At least 5 years of experience in an MSP environment, with exposure to technical support tasks.
Technical Skills: Basic proficiency in PowerShell or Python is preferred. Familiarity with PSA and RMM tools is beneficial.
Personal Attributes: Eager to learn, strong problem-solving skills, and capable of working effectively under supervision.
Desirable Qualities: A proactive approach to learning new skills, with a keen interest in advancing within the technical support field.
Automation Tool Proficiency: Experience with automation platforms such as Microsoft Power Automate, ServiceNow, n8n, or Zapier is highly desirable, demonstrating an ability to adapt and implement various automation solutions effectively.
Convinced? Apply immediately!
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