About the role
Location: NetherlandsLanguage: Dutch
WFH policy: Flexible; no fixed rules, but most team members work from the office frequently.
Industry: HR Tech / SaaS
Product: HR software platform supporting performance management and employee development.
Size and functions of local team: Small and growing; product specialists work closely with consultants. Current team is junior, with members from diverse backgrounds (HR, hospitality, office management).
Role description
Mix of CSM, support, and product implementation.
Handles first-line support via phone and email, answering technical platform-related questions.
Works closely with consultants who focus on HR strategy; product specialists ensure smooth technical implementation.
Engages in customer care and relationship management, ensuring client satisfaction.
Responsible for configuring the platform for clients; however, complex integrations are handled by specialists.
Customers range from self-service users to those requiring full technical support and HR consultancy.
Unique about the company
Strong internal growth and impact-driven work, improving employee development across industries.
Convinced? Apply immediately!
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