About the role
Account ManagerLocation: Sydney, Australia | Hybrid (3 days in-office, 2 remote)
Languages: English
Industry: SaaS / IT Services
Product: Software platform empowering technology solution providers to improve business operations and automate service delivery
Company Profile
A global software company supporting tens of thousands of technology service providers worldwide. The organization has a strong presence across North America, EMEA, and APAC, with a mission to drive operational efficiency and service excellence for IT solution partners. Known for its collaborative culture, the company promotes inclusivity, innovation, and long-term partner success through a community-driven approach.
Salary & Benefits
Salary Range: 190k OTE
Additional Benefits: Not specified
Role Description
The Account Manager is responsible for managing and growing a defined portfolio of post-sales partner accounts. This role drives expansion within existing partnerships, working closely with cross-functional teams to identify new business opportunities and enhance service utilization.
Team Size & Leadership Scope
Direct Reports: None
Team Size: Not specified
Key Collaboration: Partner Success, Sales (Account Executives), Internal Sales Operations
Responsibilities
Manage a portfolio of approximately 200 growth-focused partner accounts
Drive expansion by identifying new business opportunities within existing accounts
Collaborate with AEs on upsell and cross-sell strategies (e.g., security services)
Maintain regular contact with partners to understand goals and ensure alignment
Conduct outbound engagement and quarterly business reviews
Identify qualified leads for Sales teams using MEDDIC/BANT frameworks
Support renewal processes and contribute to high CSAT/NPS outcomes
Requirements
Must-Haves:
Bachelor's degree or equivalent professional experience
3+ years in account management or sales
Strong understanding of the MSP landscape and service offerings
Experience using MEDDIC/BANT methodologies and CRM tools (e.g., Salesforce)
Ability to work independently, manage projects, and maintain partner relationships
Nice-to-Haves:
Previous experience with MSP-focused vendors
Background in post-sales growth and partner success roles
Convinced? Apply immediately!
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