About the role
Location: AmsterdamLanguage: Dutch
WFH policy: 2–3 days per week in the office
Industry: SaaS (Planning Software)
Product: SaaS-based planning solution for operations and field services
Size and functions of local team:
19 employees total, majority developers. Commercial team consists of Sales, SDR and Customer Success. The CSM team is currently 2 people: 1 senior CSM and 1 support profile. Jurgen (manager) oversees Customer Success, RevOps and works closely with Sales and SDR.
Description:
Customer Success Manager with a strong implementation focus and clear commercial responsibility.
Owns ~30–40 customer accounts with an average account value of ~€300K.
Primary focus on onboarding and implementation, while actively spotting and driving commercial opportunities within the customer base.
Carries a commercial target and works closely with Sales, SDR and supporting teams to expand and retain accounts.
Acts as the main point of contact for customers, balancing operational success with revenue growth.
Strong collaboration across internal teams to ensure customer outcomes and long-term value.
Sales cycles:
B2B mid-market, post-sale customer lifecycle management and expansion.
Unique about the company (that you don’t read online):
Customer Success is positioned as a revenue-driving function, not just support.
High level of trust and ownership; CSMs are expected to think commercially and strategically.
Direct access to decision-makers and fast feedback loops.
Growth perspective (for the candidate):
Opportunity to grow into a senior or lead CSM role as the team scales.
Exposure to RevOps and commercial strategy.
High impact role with visibility across the business.
Must haves:
2+ years of Customer Success Manager experience
Strong implementation and stakeholder management skills
Technical affinity or hands-on experience with implementations
Commercial mindset: able to identify upsell, cross-sell and expansion opportunities
Comfortable owning a portfolio of mid-market accounts
Fluent in Dutch
Nice to haves:
Experience working closely with Sales or RevOps
Background in SaaS, B2B or planning/operations software
Sensitive information:
Female candidates are explicitly encouraged and highly valued for this role.
Convinced? Apply immediately!
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