About the role
Role: Customer Success SpecialistLocation: Amsterdam, Netherlands
Language: English (Dutch is a bonus)
WFH policy: 2-3 days in office
Industry: B2B SaaS / ERP / Microsoft Dynamics
Product: Add-on solutions to Microsoft D365 (compliance, quality, sustainability, finance, etc.)
Size and functions of local team: 4-person global CSM team, each managing ~2M–4M ARR
Role description:
Portfolio: 2M ARR across ~200-300 Tier 3 customers
Responsible for onboarding, retention, renewal, cross-/upsell, offboarding
Owns and drives impact reviews, joint success/account plans, partner health initiatives
Supports customer lifecycle, product advocacy, voice of customer, and 1:many enablement
Uses Hubspot for forecasting, performance reviews, and hygiene
Growth perspective:
Room to grow towards strategic accounts and multiple products
Must haves:
1+ year experience in Customer Success or Account Management, preferably in a SaaS or technology-driven environment
Full-cycle CSM: onboarding, retention, upsell, renewal. Experience with forecasting accuracy and NRR tracking
Analytical and can proactively manage account health and commercial outcomes
High coachability, curiosity, and capacity to grow
Nice to haves:
Prior experience with Microsoft Dynamics ERP ecosystem
Knowledge of Hubspot or similar CRM tools
Salary range & secondary benefits: TBD
Base ~ €50K + 5k variable to be confirmed
Convinced? Apply immediately!
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