About the role
Role: Customer Success Manager (Dutch Market)Location: Amsterdam
Language: Dutch, English
Industry: B2B Events
Product: High-end invitation-only networking events
Size and functions of local team: Part of the largest EU commercial unit
Role description:
Customer Success Manager responsible for a Dutch-speaking client portfolio, where businesses invest €50K–€200K annually.
• Supports client success across exclusive business events
• Collaborates with Sales Managers on retention and revenue expansion (renewals, cross- and upsell opportunities)
• Direct sales is not required; indirect commercial contribution via engagement and insight gathering
• Clients include decision-makers in various industries; CSM ensures value delivery and stakeholder alignment
• June onboarding aligns with August strategic kick-off
Unique about the company:
• CSM function is part of a strategic pilot to better integrate with sales
• Role offers autonomy to help shape the evolving CSM setup across Europe
• High impact due to direct contact with premium B2B clients in a critical business unit
• Operates in a fast-paced, change-embracing environment
Growth perspective:
• Structured path to expand into senior CSM or account management roles
• Participation in strategic transformation of the client success function
• Exposure to executive stakeholders and event strategy
Must haves:
• Junior with strong personal drive and maturity
• Comfortable with evolving role structure and responsibilities
• Strong communicator in Dutch and English
• Commercially minded, proactive, and client-focused
Nice to haves:
• Experience in CSM, account management, or sales support
• Background in hospitality or event management
• Interest in B2B networking or lead generation
Salary range & secondary benefits:
• Base salary: €2800–€3000/month
• Performance bonuses:
• €3.5K–€4K/month for solid performers
• €4K–€5.5K/month for top performers
Convinced? Apply immediately!
"*" indicates required fields
