About the role
Your roleOwn the full customer journey from signed deal to high-value client.
Work hand-in-hand with Sales to onboard every new customer fast and smoothly.
Run high-touch implementations end to end: data intake, setup, training, go-live.
Keep onboarding moving with a tight follow-up cadence, measured by time-to-value.
Build scalable onboarding + CS assets: templates, checklists, workflows, playbooks.
Show customers how to turn Octopusbot insights into better farm and market decisions.
Track usage, catch drop-offs early, and step in to ensure customer satisfaction.
Funnel customer feedback straight into Product to sharpen the experience.
Build the CS function from zero — document what works and turn it into process.
Set up the CS metrics engine: dashboards, health scoring, retention + growth tracking.
Lay the groundwork for future CS hires in Europe and North America as we scale.
Requirements
2–5+ years in CS / Implementation / Onboarding in SaaS or data product.
Proven ability to get customers live, engaged, and retained.
Strong follow-through muscle — you don’t let things drift.
Confident running high-touch onboarding with conservative / time-poor customers.
Fast learner who can translate complex products into simple value.
Comfortable in founder-led, multi-hat, messy-systems environments.
Strong with numbers/ROI thinking and value articulation.
Nice to have, but not required
Experience in Agriculture, commodities, or rural/field customer experience.
Experience in a “new category” or disruptive technology solutions.
Built CS motions, playbooks, or health scoring from scratch.
Worked with both SMB velocity and mid-market customers.
Why work with us?
Be the founding CS hire in Australia with real ownership to shape Octopusbot’s global success playbook.
Join a product with strong market pull, proven by inbound demand and referrals.
Help customers capture meaningful economic value across two high-impact products.
Work directly with founders to influence roadmap and strategy.
Step into a clear growth path toward CS leadership as the business scales internationally, with hybrid Sydney flexibility and industry travel.
Convinced? Apply immediately!
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