About the role
Role: CSMLocation: NL or DACH
Language: German native + English
WFH policy: 2 timer per week in Haarlem (if based in NL)
Industry: FinTech
Product: omnichannel payment solutions.
Size and functions of local team:
CSM will be reporting to CCO - 1 German CSM + 1 AE (will be hired) today and Dutch team support. German team not that big. Will be 4 people in the beginning of next year.
Role description:
Supporting and guiding the customers in the DACH region throughout the entire customer relationship (focusing on the Education and Large Enterprise market)
Building and maintaining long-term customer relationships to ensure high customer satisfaction and loyalty.
Onboarding new customers and guiding them in the use of (the most up todate version of) XPPs SaaS products.
Convince and support customers to migrate and upgrade the payment solutions into customers’ existing systems.
Farming role. Working with existing clients. Get to know the customer really good. Target is based on churn.
Unique about the company (that you don’t read online):
Startup vibe - has a good name already (Mercedes, Daimler are customers)
Super stable company!
Really innovative products.
Lot of freedom to do things you believe might take them in there right direction.
Growth perspective:
No set path at the moment. Can grow a lot internally.
Must haves:
FinTech experience
2+ years in a SaaS CSM role.
Bachelor or more
Salary range & secondary benefits: Around 80K base (might be willing to go a bit above for the right candidate) + 5-10K bonus.
Convinced? Apply immediately!
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