About the role
Role: CSMLocation: Munich or Berlin
Language: German native + English fluent
WFH policy: 3 days office, 2 days home
Product: Omnichannel Marketing & Customer Engagement Platform
Size and functions of the local team: GM in DACH, with 17 open vacancies in Germany, team is being built!
Role description:
As the first CSM in DACH, you will take on a portfolio of leading Enterprise clients
You will work closely with the general manager to build out the CS structure in DACH
You are responsible for strategic relationship management, e.g., success planning with marketing executives, managing adoption growth, running data-driven QBRs, weekly update calls, etc.
You work closely with the onboarding team and the Account Directors (who drive growth in your BoB through upsells & renewals)
Clients mainly come from the Retail, Finance, Travel space, and all Enterprises, but the solution is vertical agnostic.
KPI's focus on Churn, Adoption & NPS
Unique about the company (that you don't read online):
The most holistic omnichannel marketing platform in its space. A leader in Gartner's Magic Quadrant. Offer the strongest infrastructure on the platform to run global marketing performance.
They are a scale-up but operate fast and agile like a start-up, the founders and CPO are very hands-on and involved.
They have the right solution and expertise to scale fast in new regions
Moritz built their LATAM Presence, hiring over 100 people < 2 years, making it the best-performing region. He's now replicating his success in DACH, and this is the starting point.
They just raised 500M Series E for international growth in Europe,
The company is an extremely agile company with very involved Founders who know 50% of the clients, as they are involved in a lot of enterprise deals, even CPO and
Company has a strong performance culture where you can build your career.
Growth perspective: Tons of growth options as the company scales in the market. The first CSM in Brazil became the CS leader for Brazil, hiring and managing a team of 15 FTE <2 years.
Must haves:
"Someone who worked at a media agency (e.g., HAVAS) is a perfect fit for this role"
3+ years experience in b2b account management or Customer success management
2+ years of experience in strategic account management, holding strategic conversations with high-level executives.
A basic understanding of media & marketing - understanding the main marketing KPIs and how they drive revenue growth.
Worked at a media/marketing agency with large enterprise customers
Strong work ethic and can-do attitude - willingness to help build the DACH market for Insider
Nice to haves:
Experience as an Enterprise CSM in a b2b SaaS environment
CSM experience directly coming from a competing company, e.g., Braze, MoEngage, Bloomreach, Salesforce Marketing Cloud
Hiring process: 3 steps
Convinced? Apply immediately!
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