About the role
Role: Senior Customer Success ManagerLocation: Remote in Germany (preferably South). Onboarding in Stuttgart.
Language: German native, English fluent
WFH policy: Remote
Industry: Manufacturing Tech / AI
Product: AI-powered spare parts identification and supply chain optimisation platform for OEM machinery companies
Size and functions of local team:
Collaboration with sales and product teams
Role description:
Full CSM ownership, focusing on machinery companies (Mittelstand & enterprise)
Primary stakeholders: Heads of After-Sales, After-Sales Service, and Spare Parts
Customer visits: up to 4/month, potentially 1 full travel week
Leading onboarding, building customer trust, and managing projects
Handover from sales → onboarding → data gathering → coordinating in Synthavo → presenting results
Building the CSM function and customer success processes
Unique about the company:
Seed-stage company with $500K ARR and proven product-market fit, ready to scale
First mover in the market, leveraging AI for long-term data value in supply chain optimisation
High-growth potential, positioning for unicorn/IPO success
Founder-led, entrepreneurial culture with deep industry expertise
Direct impact on GTM strategy and company growth
Growth perspective:
Potential to move into CS Director role as the company expands, including US expansion
Must haves:
3+ years as a CSM in B2B SaaS
Strong communication skills
Project management experience
Nice to haves:
Entrepreneurial mindset, comfortable in a startup environment
Experience in the machinery industry
Salary range & secondary benefits:
€80K OTE (variable linked to ARR, ±10%)
30 days holiday, flexible working models
Pension contribution options
Convinced? Apply immediately!
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