Software Support Engineer

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About the role

Responsibilities
Solve complex technical issues with high-level data analysis (10+ tickets/day).
Manage and support their European customer base, providing timely resolution.
Perform troubleshooting and root cause analysis for mission-critical software.
Maintain and configure client systems, including Windows OS and cloud infrastructure.
Collaborate with internal teams (implementation, development, and client success).
Ensure SLA adherence and continuous service improvement.
Become certified in their products and act as a subject matter expert.
Use tools like Zendesk, Azure Monitor, and New Relic for ticketing and monitoring.

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    €50.000

    Minimum salary
    Vacancy details

    Salary range: €50.000 | €75.000

    Employment: Full Time

    Language requirements: English

    Country: Europe

    Location: Europe

    Location

    pontus@bluebirdrecruitment.com

    Do you have any questions? Feel free to contact me!
    Pontus Koivisto

    Pontus Koivisto

    Recruitment Consultant