About the role
ResponsibilitiesSolve complex technical issues with high-level data analysis (10+ tickets/day).
Manage and support their European customer base, providing timely resolution.
Perform troubleshooting and root cause analysis for mission-critical software.
Maintain and configure client systems, including Windows OS and cloud infrastructure.
Collaborate with internal teams (implementation, development, and client success).
Ensure SLA adherence and continuous service improvement.
Become certified in their products and act as a subject matter expert.
Use tools like Zendesk, Azure Monitor, and New Relic for ticketing and monitoring.
Convinced? Apply immediately!
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